Brain Level

Refund Policy

Last updated: 6 September 2026

This Policy explains refunds for Brain Level subscriptions.

1. Trials & cancellation

Where a trial is offered, you can cancel during the trial in your account settings to avoid being charged for the following period. Cancelling stops future renewals; it does not retroactively refund a period already started, except as required by law or as stated below.

2. Requesting a refund

If you believe you are entitled to a refund, contact [email protected] within 14 days of the charge, from the email on your account, including the charge date and amount. We review each request in good faith.

3. Statutory rights

For consumers in the EU/EEA and other jurisdictions, statutory withdrawal/refund rights apply. By starting the paid Service you may consent to immediate access to digital content; where you do, the statutory right of withdrawal may not apply once access begins, to the extent permitted by law.

4. Processing

Payments and refunds are processed by Stripe and billed by the Operator, Oleksandr Bukovskyi; look for “BRAIN LEVEL” (first charge) or “BRAIN LEVEL” (renewals) on your card statement. Approved refunds are returned to the original payment method, typically within 5–10 business days.